FAQ
Frequently Asked Questions (FAQ)
1. Do you offer free shipping?
Yes! We offer free shipping on all orders, with no minimum purchase required.
2. How long does shipping take?
Order processing takes 1–3 business days. Once shipped, delivery usually takes 2–5 business days, depending on your location. You’ll receive tracking details once your order has been dispatched.
3. How can I track my order?
After your order ships, you’ll receive a confirmation email with your tracking number and a link to monitor your delivery status in real time.
4. What is your return policy?
We offer a 30-day return policy from the date you receive your order. Items must be unused, undamaged, and in their original packaging to qualify. Please contact support@slumberkiddies.com to request a return.
5. Are there any items that cannot be returned?
For hygiene and safety reasons, the following items are non-returnable:
- Hygienic or personal-use items (e.g., pacifiers, baby feeding products, sleep accessories)
- Items that have been opened, used, or are not in their original packaging
- Final sale or clearance items
6. Do you charge restocking fees?
No, we do not charge any restocking fees. Customers are only responsible for the return shipping cost.
7. How long does it take to receive my refund?
Once we receive and inspect your return, approved refunds are processed to your original payment method within 10 business days.
8. Can I exchange an item?
We don’t offer direct exchanges. If you’d like a different item, please place a new order and return the original product for a refund.
9. What should I do if my order is delayed or lost?
If your order appears delayed or lost, please contact our support team right away at support@slumberkiddies.com. We’ll assist you in locating your shipment or issuing a replacement if needed.
10. How can I contact you?
Company Name: KUMA SOLUTIONS LLC
Company Address: 309 Coffeen Ave, Ste 1200, Sheridan, WY 82801, USA
Registration Number: 2025-001706552
Email: support@slumberkiddies.com
Phone: +1 917 341 2098